Knowledge Base and Smart Assistant are not available

Incident Report for Xen Education

Resolved

This incident has been resolved.

Posted Jan 10, 2025 - 16:38 AEDT

Investigating

We are currently investing an issue with our upstream provider for the Knowledge base and Smart Assistant built-in Xen.

Posted Jan 10, 2025 - 12:37 AEDT

This incident affected: Asia-Pacific region (Learning Portals, Authoring Tool) and North America region (Learning Portals, Authoring Tool).